SAP Knowledge Base Article - Public

2559969 - APM Evaluation Synchronization sends email to inactive users

Symptom

Inactive Users receiving Evaluation Notification from LMS when Evaluation Synchronization APM runs.

Environment

Successfactors LMS
Learning Management System

Reproducing the Issue

1. Create a User and provide a email address. Keep the user as Inactive.
2. Create a Item and associate a Survey with it.
3. Now mark the item as complete for the user record using recording learning option.
4. Run the Evaluation Synchronization APM.
5. Inactive user will receive the email for survey assignment.

Cause

This is a bug in the system and defect(LRN-16524) has been raised for the issue.

Resolution

Defect is fixed as part of b1711 version release. So after b1711 version release inactive users will not receive Evaluation Synchronization notifications from LMS.

Keywords

Inactive users receive email Evaluation Synchronization APM LRN-16524 LRN-25374 , KBA , LOD-SF-LMS-NOT , Notifications , Bug Filed

Product

SAP SuccessFactors Learning all versions