SAP Knowledge Base Article - Public

2559907 - Dashboard Connections Not Working as Expected

Symptom

You encounter an inconsistent behaviour with regards to dashboard connections. For example, you click on one value to pass the first filter, which works fine. When you click on another value for a second filter, it is not applied anymore.

In other scenarios, even the first filter does not work.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the work center Analysis, view Dasboards.
  2. Select the respective dashboard.
  3. In one of the report views, click on a value. This filter is passed on to the other report views as expected.
  4. Now, in another report view, click on another value.

Nothing happens, even though you have maintained such a connection in the dashboard definition.

Cause

There are several possible causes:

A) The connections you have maintained are cyclic, i.e. there is one connection from the report view 1 to report view 2, and there is also a connection from report view 2 to report view 1. Such connections have an ambiguity and cannot be supported as of now. The results may be inconsistent.

In the HTML5 dashboard designer, the system alerts you to this during the creation of a dashboard (step 5):

  1. Go to the work center Analysis, view Dashboards.
  2. Select your dashboard and click on Edit.
  3. Go to step 5 (Connections).

Here you will see the following message above the connection settings:

B) The characteristic on which the connection was set is not part of the source report view. For example, if you set the connection on the field Sales Order, you would need to make sure that it is included in the view of the source repot. Adding the characteristic in the target report view is optional.

C) The source report view is of chart type Area or Funnel. These 2 chart types are not supported to be the source for dashboard interactions, however they can be the target.

D) The source report view is a table. Dashboard connections can only come from charts, not tables.

Resolution

Please adjust your dashboard so that

  • Connections are always passed into one direction only (i.e. report view 1 to report view 2 or vice versa, however not both options).
  • The source view is a chart other than Area and Funnel.

Keywords

cyclic dashboard connection, area chart, funnel chart, dashboard interaction, report table , KBA , cyclic connection , dashboard drill-down , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , Problem

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802