2559885 - Unable to connect: A different cloud connector instance ... is already connected to this subaccount in SAP Analytics Cloud (BOC)

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2559885 - Unable to connect: A different cloud connector instance ... is already connected to this subaccount in SAP Analytics Cloud (BOC)

Symptom

  • You're trying to set up Import Data Connection in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC).
  • "Unable to connect: A different cloud connector instance with the same value for location ID is already connected to this subaccount" warning message appears in SAP Cloud Connector.

Unable_To_Connect.png

Environment

  • SAP Analytics Cloud
  • SAP Cloud Connector
  • SAP Cloud Platform

Reproducing the Issue

  1. Connect SAP Cloud Connector to the SAP Cloud Platform subaccount hosting SAP Analytics Cloud per Configuring the SAPCP Cloud Connector
  2. Receive "Unable to connect: A different cloud connector instance with the same value for location ID is already connected to this subaccount"

Cause

Another installation of SAP Cloud Connector is already connected to your Region Host and Subaccount

Resolution

  1. Browse to https://account.<REGIONHOST>/cockpit#/acc/<SUBACCOUNT>/connectivity
  2. Log in as the same S-User that you use for the SAP Cloud Connector Subaccount User
  3. Click "Force Disconnect"
  4. Then connect from SAP Cloud Connector

See Also

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Keywords

EPM, SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Hana Cloud for Planning, EPM-ODS, Cloud for Analytics, C4P, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, HCP, C4A, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJ, BOBJcloud, BOCloud., BICloud, BO Cloud, connecting, conecting, conectando, conexão, modelo, SBOC, SAC, SAP BusinessObjects Cloud, Business Objects, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, connector, instance, already, force, disconnect, connectivity, subaccount , KBA , LOD-ANA , SAP Analytics Cloud , LOD-ANA-BI , SAP Analytics Cloud - Business Intelligence (BOC) , LOD-ANA-PL , SAP Analytics Cloud – Planning (BOC) , LOD-ANA-BR , SAP Analytics Cloud - Digital Boardroom , LOD-ANA-PR , SAP Analytics Cloud – Predictive (BOC) , Problem

Product

SAP Analytics Cloud 1.0