2559871 - Performance issue with missing top bar, portlets not visible, overflowing text

SAP Knowledge Base Article - Public

2559871 - Performance issue with missing top bar, portlets not visible, overflowing text

Symptom

  • Top Navigation Bar disappeared
  • When accessing “My Info” the screen blinks and scroll and unable to access any Portlet
  • When Access Admin Centre the screen is overflowing

Environment

BizX Platform

Reproducing the Issue

  1. login to the instance
  2. Notice top navigation bar missing
    missing top navigation bar.png
  3. Go to My Employee File
  4. See that portlet are not visible
    employee file portlet not visible.png
  5. Go to release center
  6. See text is overflowing
    Admin center -release cente overlay.png

Cause

One possible cause could be with your internet provider that needs to whitelist the successfactor URL across all their internet groups.

Resolution

If you connect from a different network and the issue is not occuring, then this could be because of the cause mentioned above.

To resolve above cause, customers will need to check with their internet provider that their successfactors URL (e.g: https://performancemanager5.successfactors.eu/login#/login) is whitelisted

Keywords

performance, missing top navigation bar, overflowing, , KBA , LOD-SF-FWK-PER , Performance , LOD-SF-PLT-ACC , Accessibility , Problem

Product

SAP SuccessFactors HCM Suite all versions