SAP Knowledge Base Article - Public

2559722 - Bill-To Purpose Reverts to "No" When Adding new Address for Account

Symptom

You created a new account, and defined an address line with Bill-to and Ship-to purposes with value "Yes" to be the main Address of that account.

When trying to add a new address line and set one of the purposes to "Yes (standard)", the respective purpose of the already existing address changes to "No".

Reproducing the Issue

  1. Go to Customers work center
  2. Navigate to Accounts view
  3. Enter Account ABC (ABC represents the name of the account)
  4. In the new screen, go to the tab Addresses
  5. Click on the Add button in the top right of the addresses section
  6. Enter the address data and click on Add
  7. In the new added address, define the Bill-to or Ship-to purpose to "Yes (standard)"

After defining the purpose, the value of the previously existing address changes to "no"

Cause

The issue occurs because the system works with the business principle of having only one address with purpose of bill and ship-to.
If you have one address which is already defined with bill-to as "yes", when you set a new one with value "yes(standard)" the system keeps the principle and sets the already existing one with value "no".

Resolution

This is the expected behavior of the system.

One way to avoid this from happening is to set the first address line with purposes set to "Yes (standard)". If you have one address line with this value, and adds a new row with value "yes (standard)", the other one will change it's value to "yes" instead of "no".

Keywords

KBA , AP-BP-CUS , BusinessByDesign: Customer , Problem

Product

SAP Cloud for Customer 1211 ; SAP Cloud for Customer 1302 ; SAP Cloud for Customer 1305 ; SAP Cloud for Customer 1308 ; SAP Cloud for Customer 1311 ; SAP Cloud for Customer 1402 ; SAP Cloud for Customer 1405 ; SAP Cloud for Customer 1408 ; SAP Cloud for Customer 1411 ; SAP Cloud for Customer 1502 ; SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Cloud for Sales 3.0 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP Sales OnDemand 1.0 ; SAP Sales OnDemand 2.0 ; SAP Sales OnDemand 4.0