2559671 - Reverse a Payment Allocation With Status in Preparation

SAP Knowledge Base Article - Public

2559671 - Reverse a Payment Allocation With Status in Preparation

Symptom

You notice a Payment Allocation in Status in Preparation with a corresponding Payment Advice. You expect this Payment Allocation to be cancelled / reversed already.

Environment

All Business ByDesign Versions, HTML5 and Silverlight concerned

Reproducing the Issue

  1. Go to the Payment Management Work Center.
  2. Select the Payment Allocation View.
  3. Show all Payment Allocations, find XXX (XXX stands for the Payment Allocation).
  4. Click on Payment Allocation XXX with Payment Advice YYY.
  5. Press View All.


You can see that Payment Allocation XXX is still in status in Preparation. You expect that this Payment Allocation is already posted or reversed.

  1. Under Details of Payment Advice, click on Payment Advice YYY.
  2. Press View All.

You can see that Payment Advice YYY is in status Released.

Cause

Payment Allocations in status in Preparation cannot be canncelled as such. You have to cancel the corresponding Payment Advice which is the preceding document to the Payment Allocation. Once you have cancelled the Payment Advice the corresponding Payment Allocation is cancelled automatically.

Resolution

  1. Go to the Payment Management Work Center.
  2. Switch to the Payment Allocation View.
  3. Search for Payment Allocation XXX and open it.
  4. Click on Payment Advice YYY.
  5. Press View All.
  6. Click Reverse.

Now the corresponding Payment Allocation XXX is cancelled / reversed as well. If this is not the case wait a few minutes, empty Silverlight and Internet Explorer Cache, log out of the system and log in again.

See Also

3101059055

Keywords

Payment Allocation Status in Preparation; automatic reverse cancellation Payment Allocation; customer invoice paid payment cleared payment allocation still in preparation , KBA , FI-AR , Accounts Receivable , How To

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP Business ByDesign 1711