SAP Knowledge Base Article - Public

2559649 - Adding Attachments to Workflow Created E-mail


You notice that the Workflow Rule created to trigger E-mail notifications is not adding attachments in the E-mails.

Reproducing the Issue

1. Go to the Administrator Work Center.

2. Go to Workflow Rules View.

3. Create a new Rule by clicking on New.

4. When you reach 3 Define Actions, select Rule Type E-mail.

5. Still in 3 Define Actions, tick the box Add Attachment.

6. Finalise and run the Rule.

Result: The attachment was not included in the notification e-mail.



This is the current system behaviour.


Beginning with 1708, this feature requires an additional PDI enhancement that implements the logic to collect the documents and attach them to the e-mail. (ExitForGettingWorkflowAttachment)


E-mail attachment, workflow attachment, workflow rule e-mail attachment , KBA , LOD-CRM-WKF , Workflow , How To


SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711