2558915 - Account Hierarchy View is Not Visible in The Customers Work Center.

SAP Knowledge Base Article - Public

2558915 - Account Hierarchy View is Not Visible in The Customers Work Center.

Symptom

The Account Hierarchy view is not visible in the Customers work centre for a Business Role.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work centre.
  2. The Account Hierachy work center view is not visible.

Cause

The Business Role does not have Account Hierachy view assigned in the Administrator work center.

Resolution

  1. Go to the Administrator work center.
  2. Select Business Roles under the Users section.
  3. Search and open Business Role ABC (ABC represents the Business Role ID).
  4. Select the View All button.
  5. Open the Work Center and View Assignments.
  6. Expand the Customers work centre.
  7. The Account Hierarchy view is not assigned to the Business Role.
  8. Add this view for the Business Role to make it visible to the assigned users.

Keywords

Customers, Administrator, Business Role, Account Hierarchy   , KBA , account hierachy , customers , administrator , business roles , LOD-CRM-ACC , Account , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions