2558488 - Dunning Run not Creating Dunning Items for Customer Accounts

SAP Knowledge Base Article - Public

2558488 - Dunning Run not Creating Dunning Items for Customer Accounts

Symptom

You are executing a dunning run, nevertheless you notice that dunning proposals are not being created.

Reproducing the Issue

  1. Go to Receivables work center.
  2. Go to Dunning Runs view
  3. Create or Schedule an execution.
  4. Once the run finishes, go to Dunning view.

You that no dunnings have been created for a given customer account.

Cause

The concerned customer account has payment method set as Direct Debit in the master data. Once this is set, the system only duns the open items upon a specific flag set in the dunning run.

In the job log of the dunning run, you may also see a message as follows: 'Direct debit agreement exists <company name>, business partner <business partner name>'

Resolution

In order to dun customer accounts that have direct debit set, you need to create the dunning run with the checkbox flagged. The following steps apply:

  1. Go to Receivables work center.
  2. Go to Dunning Run view.
  3. Create a new run.
  4. Flag the checkbox Include Direct Debit.

Keywords

KBA , AP-DUE-DUN , Dunning , How To

Product

SAP Business ByDesign all versions