SAP Knowledge Base Article - Public

2558370 - The Fields Are Read-Only When Converting a Lead to an Account


When converting an existing Lead to an Account, the fields on the conversion screen are Read-Only.


SAP Hybris Cloud for Customer.

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Leads view.
  3. Open any Lead.
  4. Select the Actions button.
  5. Select Convert to Account.
  6. Fields such as Account, Address, Phone, Website are Read-Only.


It is currently the expected system behaviour that the fields on the conversion screen are Read-Only.


After the Lead has been converted to a new Account, the Account details can then be edited as desired.


Sales,  Leads, Account, Convert to Account, Read-Only, Edit, Address, Phone, Website , KBA , leads , address , sales , read-only , website , phone , account , convert to account , LOD-CRM-LM , Lead Management , Product Enhancement


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711 ; SAP LE APPL.PLATFORM 1802