You want to add a new Reason for Payment Differences when you clear an open item manually in the Customer or Supplier Account Monitor.
Reproducing the Issue
- Go to the Receivables or Payables work centre.
- Go to the Customer Accounts or Supplier Accounts sub view.
- Select an Open Item and click Clear Manually.
- A new screen opens and gives you the option to select a Payment Difference Reason from a drop-down list.
- The required Reason for Payment Differences is not in the drop-down list.
You have to add the new Reason for Payment Differences in the Business Configuration activity Reasons for Payment Differences.
Go to the Business Configuration work centre.
- Go to the Overview sub view.
- Show All Configuration Elements and search for Reasons for Payment Differences.
- Open activity and select Country and Grouping for Payment Differences.
- Click Add Row and assign a new Payment Difference Reason.
Help Center Document Reason For Payment Differences
Zahlungsdifferenz, Grund für Zahlungsdifferenz, clearing, payment clearing, cannot find, can't find , KBA , SRD-FIN-ACR , Receivables , How To