SAP Knowledge Base Article - Public

2558317 - How to Add a New Reason For Payment Differences

Symptom

You want to add a new Reason for Payment Differences when you clear an open item manually in the Customer or Supplier Account Monitor.

Reproducing the Issue

  1. Go to the Receivables or Payables work centre.
  2. Go to the Customer Accounts or Supplier Accounts sub view.
  3. Select an Open Item and click Clear Manually.
  4. A new screen opens and gives you the option to select a Payment Difference Reason from a drop-down list.
  5. The required Reason for Payment Differences is not in the drop-down list.

Cause

You have to add the new Reason for Payment Differences in the Business Configuration activity Reasons for Payment Differences.

Resolution

  1. Go to the Business Configuration work centre.
  2. Go to the Overview sub view.
  3. Show All Configuration Elements and search for Reasons for Payment Differences.
  4. Open activity and select Country and Grouping for Payment Differences.
  5. Click Add Row and assign a new Payment Difference Reason.

See Also

Help Center Document Reason For Payment Differences

Keywords

Zahlungsdifferenz, Grund für Zahlungsdifferenz, clearing, payment clearing, cannot find, can't find , KBA , SRD-FIN-ACR , Receivables , How To

Product

SAP Business ByDesign all versions