2558221 - Serial Number Validation missing in Customer Return Notifications

SAP Knowledge Base Article - Public

2558221 - Serial Number Validation missing in Customer Return Notifications

Symptom

There is a Serial Number/Registered Product N available for Product A.

You expect this serial number to be used.

However on creation of Customer Return Notification,  new Registered Product is created for Product A.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Inbound Logistics work center.
  2. Select New Customer Return Notification view.
  3. Search for the Product ABC.
  4. Select the Product ABC.
  5. Click Next
  6. Go to Serial Numbers

The existent Serial Number is not automatically suggested.

Cause

While creating new Customer Return Notifications,
there are no validations to verify if the Serial Number entered for an item is the same as that previously in the inventory.

This is to accommodate those cases where customers create new Customer Return Notifications with serial numbers,
referencing documents like Sales Orders or Outbound Deliveries without serial numbers.

Resolution

System is behaving as expected.

Keywords

Customer Return Notifications, Serial Number, Registered Product , KBA , serial number , registered product , customer return notifications , AP-IDP , Inbound Delivery Processing , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802