2557785 - DocuSign redirects to a URL to log into Onboarding directly - Onboarding

SAP Knowledge Base Article - Public

2557785 - DocuSign redirects to a URL to log into Onboarding directly - Onboarding

Symptom

  • Unable to sign forms from DocuSign.

Environment

  • SAP SuccessFactors Onboarding

Reproducing the Issue

  • When clicking on the button to Sign the Forms the DocuSign screen flashes and then redirected to a URL to log into Onboarding direct.

Cause

  • Misconfiguration

Resolution

1. Check the setting options in Super Admin go to Account options and make sure this key XpressHR.Signature.NESSignatureForStandardProcessesOnly is set to False.

Note: Cloud Product Support Engineers Please see internal note.

Keywords

  •  DocuSign
  • Onboarding
  • Redirects
  • Unable to Sign
  • Integeration
, KBA , LOD-SF-OBD-DSN , DocuSign , How To

Product

SAP SuccessFactors Onboarding all versions