SAP Knowledge Base Article - Public

2557737 - LMS: User Does not See the Comment on Recommendations

Symptom

  • An entity is recommended to a user and comment is added.

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  • Comment is not visible on user recipient's end.

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Environment

Successfactors Learning Management System (LMS)

Reproducing the Issue

  1. Recommend any entity to another user (item, program, collection, etc.). Make sure to add a comment to it.
  2. From the other user's learning plan, check the 'Recommendations' box and see that the comment is not visible.

Cause

It is intentionally designed that the comment on recommendation is not readily visible in the 'Recommendations' box.

Resolution

  1.  The other user logs in to LMS and check his learning plan.
  2. Go to the 'Recommendations' section.
  3. Click the 'Flip' icon at the upper right part of the recommended entity.

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See Also

2399449 - Recommendation tile not visible

2398011 - How to enable Program/ Item Recommendations for Admin

2252777 - Learning: Recommendation Newsletter notification does not display Recommender's name

Keywords

Recommendation, comment, item, collection, recommend, user, LMS, learning , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions