2557446 - Remove Substitute relation without losing already received completions

SAP Knowledge Base Article - Public

2557446 - Remove Substitute relation without losing already received completions

Symptom

How to remove substitute relation from an Item but keep already granted Users' completions?

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. "Item A" has substitute relation configured for "Item B" (completing "Item B", grants credit for "Item A");
  2. User completed substitute Item ("Item B"), granting completion for "Item A";
  3. Admin wants to remove substitute relation in "Item A" but does not want Users to lose the completions already received.

Resolution

  1. Go to the Item from which you want to remove the substitute relation;
  2. Go to tab Substitutes under Related;
  3. Mark the Remove checkbox for the substitute relation to be removed;
  4. Click in Save;
  5. You'll be prompted the below message:
    "Warning
    You have chosen to update Substitutes for this item. Substitute credit learning events Will be updated. These changes might also include the removal of some existing substitute events that are no longer applicable. Do you want to remove these events during the update?
    Do you want to continue?"
    • Yes: Will remove the substitute relation from the item and the completions already granted from this particular substitute.
    • No: Will remove the substitute relation from the item while not removing the completion already granted from this particular substitute.
    • Cancel: Will not remove the substitute relation nor any completion previously granted.

Note: It's advised to remove one substitute relation at each time, to propagate the correct changes for the Users.

Remove Substitute.png

Keywords

Completion, Substitute, Remove substitute relation, Subs, Update, Substitute Settings , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-ITE , LMS Items , How To

Product

SAP SuccessFactors Learning all versions