SAP Knowledge Base Article - Public

2557245 - Campaign is Not Being Ended Despite a Valid End Date

Symptom

You have set an end date for a Campaign but the Campaign is still active and activities are being created.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign workcenter.
  2. Go to the Campaigns view.
  3. Open Campaign XYZ (XYZ stands for a campaign that has an end date in the past).
  4. Go to the Activities facet.

Result: you see that Activities are still being created.

Cause

The end date of the Campaign doesn't have any functionality associated with it. It just lets the user know that the Campaign has finished.

This is expected system behaviour.

Resolution

You will have to set the Campaign as Finished manually so that the Activities stop getting created:

  1. Go to the Sales Campaign workcenter.
  2. Go to the Campaigns view.
  3. Open the Campaign XYZ.
  4. Click the button Actions and click Set as Finished.

Keywords

sales campaign, end date , KBA , sales campaign , end date , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions