SAP Knowledge Base Article - Public

2557004 - Workflow Rule Notes Placeholder Is Not Correctly Displayed in E-Mail Text

Symptom

The content of a Notes field is not replicated correctly in the e-mail text.

Environment

SAP Cloud for Customer

Reproducing the Issue

You have created a workflow rule with rule type: E-mail, which includes a Notes placeholder in the Template.

  1. Trigger the e-mail workflow.
  2. Open the related e-mail upon receipt.

Result: The Notes field is not formatted correctly.

Cause

The formatting for Notes in e-mail workflow rules is currently not supported.

Resolution

This is expected system behaviour. An enhancement is currently not planned for a future release.

Keywords

Workflow Rule, WFR, Placeholder, Notes, Format, Formatting, E-Mail Text, E-Mail Notification, E-Mail Workflow , KBA , LOD-CRM-WKF , Workflow , Product Enhancement

Product

SAP Cloud for Customer add-ins 1902