The content of a Notes field is not replicated correctly in the e-mail text.
SAP Cloud for Customer
Reproducing the Issue
You have created a workflow rule with rule type: E-mail, which includes a Notes placeholder in the Template.
Trigger the e-mail workflow.
- Open the related e-mail upon receipt.
Result: The Notes field is not formatted correctly.
The formatting for Notes in e-mail workflow rules is currently not supported.
This is expected system behaviour. An enhancement is currently not planned for a future release.
Workflow Rule, WFR, Placeholder, Notes, Format, Formatting, E-Mail Text, E-Mail Notification, E-Mail Workflow , KBA , LOD-CRM-WKF , Workflow , Product Enhancement