SAP Knowledge Base Article - Public

2557004 - Workflow Rule Notes Placeholder Is Not Correctly Displayed in E-Mail Text


The content of a Notes field is not replicated correctly in the e-mail text.


You have created a workflow rule for e-mail notifications, that includes a Notes placeholder.

Reproducing the Issue

  1. Trigger the e-mail notification workflow.
  2. Open the related e-mail upon receipt.

Result: The notes are not formatted correctly.


The formatting for Notes in e-mail workflow rules is currently not supported.


This is expected system behaviour. An enhancement is currently not planned for a future release.


Workflow Rule, WFR, Placeholder, Notes, Format, Formatting, E-Mail Text, E-Mail Notification, E-Mail Workflow , KBA , LOD-CRM-WKF , Workflow , Product Enhancement


SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711