SAP Knowledge Base Article - Public

2556921 - "Send Order Confirmation to Account' is Disabled When Creating a New Sales Order

Symptom

When creating a new sales order, you want to submit the order and send the order confirmation, but the option Send Order Confirmation to Account is grayed out.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Sales Orders work center
  2. Go to Sales Orders view.
  3. Click New to open the creation windown, fill the necessary data.
  4. Click Submit button, you want to click Send Order Confirmation to Account button, but it is grayed out. You have to firstly click Release button. After the order is released, the Send Order Confirmation to Account option is enabled.

Cause

It is because the approval process of sales order is scoped.

Once the approval process of sales order is in scope, system will first check the approval which is triggered by submit-release action. That's the reason why the option Send Order Confirmation to Account is only enabled after the order gets released.

If you de-scope the approval process, then the option Release and Send Order Confirmation to Account will be both enabled when creating new orders.

Resolution

This is correct system behavior.

Keywords

KBA , SRD-CRM-ORD , Orders & Contracts , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802