SAP Knowledge Base Article - Public

2556866 - Unenrollment Notification is being delivered to other users: "The meeting request has been sent to your delegates"

Symptom

When you unenroll a user from a Scheduled Offering, he's receiving the cancellation notification with the following message:

  • The meeting request has been sent to your delegates

The cancellation notification is being received by these delegates as well.

Environment

SuccessFactors LMS

Reproducing the Issue

  1. In Learning Administration, go to Learning > Scheduled Offerings.
  2. Search for the Scheduled Offering and edit it.
  3. Remove a user from the Scheduled Offering.
  4. The user will receive the notification with the message "The meeting request has been sent to your delegates".

Resolution

This is not controlled by LMS. Please contact your IT department to review your Outlook/Exchange settings.

You can test it by using an e-mail address from external domain to confirm if this happening only to e-mails from your company's domain.

Keywords

notification, scheduled offering, unenrollment, cancellation, email, delegates , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning all versions