SAP Knowledge Base Article - Public

2556781 - System Exception “Unexpected error during backend processing” While Opening any Activity in Business Configuration

Symptom

Your requirement is to make some changes in the activities in Business Configuration. Upon opening the activities from Overview or some Change Project in Business Configuration, an Exception occurs.

Unexpected error during backend processing

Environment

SAP Business ByDesign, SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select Implementation Projects view or Overview
  3. Search and Open the activity XYZ (where XYZ represents the activity)
  4. Choose the required link to maintain the configurations
  5. System loads for a while and throws an Exception

Cause

The tenant is an old configuration Change Test Tenant with a Change Project that is not working anymore, because the logical connection to the Production tenant is already cut off.

This connection is required in the current state of the tenant.

Resolution

You may choose one of the below Options:

Option 1:
You can create a new Change Project in Production and use Copy Solution Profile to copy it to this tenant. This will overwrite the current configuration in the tenant and re-establish a logical connection.

If your choice is Option 1, then you can trigger it yourself.

 

Option 2:
To allow configuration changes in this tenant, it needs to be repaired. We will turn this tenant into a normal Test tenant with the current configuration. This will prevent the tenant from being used as BC Change Test tenant in future, but the configuration can be changed at will.

If Option 2 is required, you may report an incident to SAP for us make the necessary changes in the tenant and remove the logical connection to the Production tenant. Thereafter, the Business Configuration will open as in non-BC test tenants.

Keywords

Change Test Tenant, Dump when opening Activity in Business Configuration , KBA , change test tenant , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , Problem

Product

SAP Business ByDesign all versions ; SAP Cloud for Customer all versions