When generatingto a Ticket Summary in Hebrew, the columns appear from left to right, and in Hebrew it should be from right to left.
SAP Hybris Cloud for Customer
Reproducing the Issue
1. Login with language Hebrew.
2. Go to the Service workcenter.
3. Go to the Tickets view.
4. Open any Ticket.
5. Click the Actions button and click Generate Summary.
Result: the columns go from left to right.
Your Hebrew form template is laid out from left to right. If you want it the other way around (right to left) you need to design it that way. It will not happen automatically.
You will have to design the form template in the layout you desire yourself. This is the expected behaviour.
form template, Hebrew, ticket summary , KBA , form template , hebrew , ticket summary , LOD-CRM-SRP , Service Request Processing , How To