In Lead ABC, you cannot find the 'Convert to Sales Lead' action. (ABC represents the Lead ID)
SAP Hybris Cloud for Customer
SAP LE Application Platform
Reproducing the Issue
Go to Sales work center.
Go to Leads work center view.
Open Lead ABC and click the Actions button at right bottom.
- You cannot find the 'Convert to Sales Lead' action.
System does not allow to convert to sales lead if there is no Contact information in the lead. (Contact First Name and Last Name)
You have to maintain the Contact information including Company, Contact First Name and Last Name in the Lead, then the 'Convert to Sales Lead' Action will appear.
KBA , LOD-CRM-LM , Lead Management , How To