2556370 - 'Conver to Sales Lead' Action is Not Available in a Lead.

SAP Knowledge Base Article - Public

2556370 - 'Conver to Sales Lead' Action is Not Available in a Lead.

Symptom

In Lead ABC, you cannot find the 'Convert to Sales Lead' action. (ABC represents the Lead ID)

Environment

SAP Hybris Cloud for Customer

SAP LE Application Platform

Reproducing the Issue

  1. Go to Sales work center.
  2. Go to Leads work center view.
  3. Open Lead ABC and click the Actions button at right bottom.
  4. You cannot find the 'Convert to Sales Lead' action. 

Cause

System does not allow to convert to sales lead if there is no Contact information in the lead. (Contact First Name and Last Name)

Resolution

You have to maintain the Contact information including Company, Contact First Name and Last Name in the Lead, then the 'Convert to Sales Lead' Action will appear.

Keywords

KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711