SAP Knowledge Base Article - Public

2556284 - The Question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is Greyed out in the Implementation Project.

Symptom

The question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is greyed out in the Implementation Project and therefore can't be changed.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the Edit Project Scope button.
  4. Select the Next button until you reach Step 4: Questions.
  5. Expand the options for Communication and Information Exchange.
  6. Expand the options for Office and Desktop Integration.
  7. Expand the options for Integration with Local E-Mail Applications.

The question You can synchronize data between your SAP cloud solution and your users' local e-mail application (Microsoft Outlook® or IBM Lotus Notes®) is greyed out and can't be selected / deselected.

Cause

This is the expected system behaviour.

This question is depending on the option Integration with Local E-Mail Applications being in scope or not.

Resolution

  1. Go to the Business Configuration work center.
  2. Select the Implementation Projects view.
  3. Select the Edit Project Scope button.
  4. Select the Next button until you reach Step 3: Scoping.
  5. Expand the options for Communication and Information Exchange.
  6. Expand the options for Office and Desktop Integration.
  7. Check the box for the point Integration with Local E-Mail Applications.
  8. Select the Next button.

    You will see that the question will be scoped automatically depending on the Scoping of the point Integration with Local E-Mail Applications.

Keywords

KBA , outlook , greyed out , scoping , integration , question , local e-mail application , LOD-CRM-GW-OUT , Outlook , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP HYBRIS C4C CORE all versions