2555980 - Cannot Create Target Groups from Custom Reports

SAP Knowledge Base Article - Public

2555980 - Cannot Create Target Groups from Custom Reports

Symptom

You have created a custom report which shows either contacts or accounts, and you would like to export them into a target group. However, the options Export All Accounts To New Target Group and Export All Contacts To New Target Group are not available. Another scenario is that these options are available, however no account or contact is exported.

Reproducing the Issue

  1. Open your custom report from the respective work center.
  2. Start the report. Make sure that the Account / Contact characteristic is part of the report view.
  3. Click on the account or contact.

Scenario 1: In the navigation targets, you will not see an option to export to a new target group.

Scenario 2: You can click on Export All Accounts / Contacts To New Target Group, however in the new target group, no accounts / contacts are listed.

Cause

Currently, exporting accounts / contacts to target groups from custom reports is not supported.

Resolution

This feature is is only available for certain standard reports. You will find a list of these reports in the help center:

  • ByDesign: Help center article 'Target Groups and Campaign Management'
  • Cloud for Customer: SAP Hybris Cloud for Customer Administrator Guide, help center article 'Target Groups'

Keywords

KBA , LOD-CRM-MKT-TG , Target Groups , Problem

Product

SAP BUSINESS BYDESIGN 1708 ; SAP BUSINESS BYDESIGN 1802 ; SAP HYBRIS C4C ADDINS 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1802