2555457 - Can "Expired Process by System" text for Comments of Requestor/Approver be removed when there are no comments provided ?

SAP Knowledge Base Article - Public

2555457 - Can "Expired Process by System" text for Comments of Requestor/Approver be removed when there are no comments provided ?

Symptom

  • When user receives notification "ApprovalProcessRequestExpired" and there are no comments available to be populated for syntax tag (<&COMMENTS>), system will automatically populates text - "Expired Process by System"

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Log in to LMS

2. As a user try to enroll to Scheduled offering with associated Approval process with it

3. As an approver, don't proceed with any approval

4. Once Scheduled offering end date has passed, navigate to System Admin > Automatic Processes > Deny Expired Approval Processes

5. Run Automatic Process

6. User who requested enrollment to Scheduled offering will receive "systemUnenrollment" notification as he was removed from pending status and "ApprovalProcessRequestExpired" as well

7. Text shown beside comments section will show - "Expired Process by System" as there were not comments provided

1.PNG

Cause

  • The appearance of text "Expired Process by System" is caused by the fact that there are no comments provided by Requestor/Approver to be populated and it is expected system behaviour

Resolution

  • The text "Expired Process by System" cannot be removed
  • It is hard coded and therefore cannot be changed
  • If there was a label related to it, then value could be overwritten, but this is not possible for this case

Keywords

  • expired process by system, approval process request expired
, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508