2555298 - FTP connection is not successful from the connector run page even after all the configuration of sftp is correct (username,hostname,password) - Learning Management System

SAP Knowledge Base Article - Public

2555298 - FTP connection is not successful from the connector run page even after all the configuration of sftp is correct (username,hostname,password) - Learning Management System

Symptom

Test the sftp connection from the connector run page -

All the ftp connection failed.

 

all the configurations are having the correct value of sftp (userid,ftpserver and password) still the connection is failing.

Detailed config value -

 

connector.ftp.protocol=sftp
connector.ftp.server=hhtps://sftp8.sapsf.com
connector.ftp.port=22
connector.ftp.userID=support
connector.ftp.password=26e4fc3183c8ed70

conn_failed.png

 

 

Environment

SAP SF Learning Management System

Cause

https:// protocol is added for the host name follloed by the sftp url.

Need not to add the with the url.

connector.ftp.protocol=sftp
connector.ftp.server=https://sftp8.sapsf.com

Resolution

In this particular scenerio though all the values are right but the in the connector.ftp.server=  is not required the protocol addition it should be the url with the https -

So the correct values are -

connector.ftp.protocol=sftp
connector.ftp.server=sftp8.sapsf.com

 

If in case this is not resolving the issue there could be something worng on the server, kindly create a case with us we will check.

Keywords

FTP Connection failed connector configuration connector.ftp.server connector.ftp.protocol   , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SAP SuccessFactors Learning 1802 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1402 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1411 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508