SAP Knowledge Base Article - Public

2555172 - Dashboards on the home page are not showing results on classic permission instance - Dashboard

Symptom

After the dashboard was shared with the user they are not able to see the information on the dashboards as per the screenshots below:

2017-10-26_15-57-52.png

Environment

SuccessFactors Reporting and Analytics
Dashboards 2.0

Reproducing the Issue

  1.  Login to the instance and check the dashboards on the home page.

Cause

When the dashboard was created the user used the Detail report on the people scope. The dashboard was then shared with users that do not have the permission "Detail Report" enabled as per below:

2017-10-26_15-57-522.png

Users not having this permission enabled is actually expected considering that this permission would give the possibility to run records for all employees.

Resolution

To resolve this the dashboard creator has to create the dashboard with a team view and then share it with the users. In case the dashboard was already share the creator can make the change on the dashboard and then reshare with the users.

Please note that the users that still have not opened the dashboard will be able to see the change.

Keywords

Dashboard - Home page - Filters - Classic permissions - Detail Report - Share , KBA , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, ORD) , LOD-SF-ANA-DSH , Dashboard and YouCalc , Problem

Product

SAP SuccessFactors HCM Core 1708