SAP Knowledge Base Article - Public

2555028 - Failed to send data to SF: The remote server returned an error: (500) Internal Server. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors.

Symptom

Onboarding to BizX Integration is failing with following error.

Failed to send data to SF: The remote server returned an error: (500) Internal Server. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to Onboarding
  2. Complete the PHV
  3. Navigate to Settings
  4. Audit Trail
  5. View the Audit Trail of the Candidate
  6. View error on the SF_Notifications Event

Cause

SF_Notification is not enabled in Super Admin.

The API user in Super Admin is not present in both Onboarding, and BizX, or does not have required permission in both environments.

Resolution

Check that SF_Notifications are enabled

  1. Login to Super Admin
  2. Features
  3. SF_Notifications
  4. Check that required notifications are enabled
  5. Enable CandidateCreate, PostPHV, PaperWorkDone, and HireDate Notifications

1.png

Check that your API USER is both in BizX and in Onboarding

  1. Super Admin
  2. Feature
  3. SF_BizX_Connections
  4. API authentication User

2.png

  1. Admin Center
  2. Employee Export
  3. Export the User Directory
  4. Navigate to Onboarding
  5. Security
  6. Assign Groups to Users
  7. Search for your user

4.png

If the API user is not in Onboarding Please create him using the same USERID as the on in the User Directory.

  1. Onboarding
  2. Security
  3. Users
  4. Create

If your API user is in Onboarding check he has all the neccesaring permissions in BizX

  1. Admin Center
  2. Manage permission roles
  3. Select the roles you user is associated with and check that he has all the following permissions
  4. Manage permission roles
  5. Miscellaneous Permissions
    a. OnboardingProcess† View Edit Import/Export
  6. b. Onboarding Canditate Info" Edit/View If feature is available grant it if not don't worry just make sure you user automatically has access to it in manage data
  7. Metadata Framework
    a. Manage Data
  8. Manage On/Offboarding
    a. Manage onboarding permission 
    b. Manage field mapping tool for integration with Employee Central 
    c. Manage onboarding additional content 
    d. Manage offboarding permission 
  9. Recruting Permissions
    a. Onboarding Initiate Permission
    b. Onboarding Update Permission
  10. Manage Recruiting
    a. Manage Onboarding Templates
    b. Setup Onboarding Integration

If you do not know what role your user is associated with navigate to

  1. Admin Center
  2. View User Permission
  3. Enter the name or login
  4. Click on View Permissions 

Keywords

Failed to send data to SF: The remote server returned an error: (500) Internal Server. Candidate Info object is not found. Cannot proceed with Post PHV. Returning errors. , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1608