2554982 - Connector is stuck in status of Cancelling

SAP Knowledge Base Article - Public

2554982 - Connector is stuck in status of Cancelling

Symptom

The connector is stuck with a status of Cancelling and is not running as scheduled.

kba 1.jpg

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Cause

Probable issue with the connector node

Resolution

Create a new incident and CS will open a JIRA ticket with the Operations team requesting them to restart the connector node.

Once the node is restarted, the status is updated as expected.

kba 2.jpg

Keywords

connector, cancelling, node, connector node, , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning all versions