SAP Knowledge Base Article - Public

2554896 - Report distributor outputs not hitting the FTP server due to "protocol is forbidden"

Symptom

Scheduling a report in the Report Distributor can fail on the message: "... the protocol is forbidden by the server."

Example:

report Distributor KBA screen.PNG

Environment

Successfactors Report Centre/ Reporting & Analytics

Cause

This is caused by the configuration of the FTP protocol in the report distributor.

Resolution

There are two ways you can access the FTP configuration for Analytics:

If you have Report Centre active, you need to navigate to:

  1. Job Scheduler -> Switch to Classic Scheduling tool (Report Distributor)
  2. Open a bundle
  3. Navigate to the "Destination" section
  4. Click the "FTP Configuration" link
  5. Make sure the selected transfer protocol is set to "SFTP"

 

If you do not have the Report Centre:

  1. Go to Home -> Analytics -> Analytics
  2. Go either to the report distributor and follow above steps
  3. Or click the "Admin" section within analytics
  4. Click "FTP Configuration"
  5. Make sure the selected transfer protocol is set to "SFTP"

FTP Config KBA.PNG

Keywords

code=530, Report Distributor, Report Scheduler, Job Scheduler, FTP issues Report distributor outputs not hitting the FTP server due to "protocol is forbidden" , KBA , LOD-SF-ANA-RCT , Report Center , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Core 1708