SAP Knowledge Base Article - Public

2554491 - User Compliance Details (CSV) returns blank

Symptom

When running the User Compliance Details (CSV), it returns no data in it, however there are users who completed the item.

Environment

Learning Management System

Cause

Following are the rules to insert Compliance Data 

1) Required Date and Assignment type exists.
2) Assignment type is required. 
3) Assign date is before or same day of the required date.
4) Completion date is not null
5) Completion status id is not null
6) Student id is not null 
7) Component PK is not null

Resolution

It is necessary to, prior to the user's item completion, all above rules are satisfied. We can check audit tables to confirm if any rule is not satisfied in specific scenario for which data is not added in User compliance report.

See Also

2320765 - LMS Standard Reports Knowledge Support and Tips

Keywords

User Compliance Details (CSV), blank, data , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning all versions