2554413 - Open Content Network Synchronization-500 Internal Server Error

SAP Knowledge Base Article - Public

2554413 - Open Content Network Synchronization-500 Internal Server Error

Symptom

After doing initial setup of Open Content Network with a vendor, the Open Content Network Content Synchronization Automatic Process throws a 500 error when it runs.

500Server.JPG

Environment

SAP SuccessFactors Learning Management System (LMS)

Cause

Initial implementation of an OCN vendor was set up a few years back. Upon enabling the OCN vendor in the LMS and attempting to fetch the delta courses, the API fails with a 500 internal server error from the vendor's side due to the delta range being too large of a date.

Resolution

  1. Go to System Admin
  2. Configuration
  3. System Configuration
  4. OPEN CONTENT NETWORK configuration file
  5. Please set this setting to false: providers[OCNProvider].fetchDeltaOnly=false
  6. Run the Automatic Process and it will Succeed
  7. Set providers[OCNProvider].fetchDeltaOnly to true

Keywords

OCN, APM, 500 server error, open, content, network, lynda, automatic process, sf, lms , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning all versions