2554208 - How do I unlock my iContent (SFTP) account?

SAP Knowledge Base Article - Public

2554208 - How do I unlock my iContent (SFTP) account?

Symptom

For some reason my iContent SFTP account is locked. How can I unlock it?

Environment

All LMS versions

Reproducing the Issue

N/A

Cause

N/A

Resolution

To unlock your iContent SFTP account, you would need to submit a support incident so that CS can forward your request to the Operations team.
Then CS will let you know the next steps and confirm once the Operations team unlocks your account.

Keywords

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Product

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