2553844 - Offboarding - Write back Email and Phone Number are not writting back to EC

SAP Knowledge Base Article - Public

2553844 - Offboarding - Write back Email and Phone Number are not writting back to EC

Symptom

Offboarding Write Back is not writing back the data to EC

Environment

Successfactor HCM

All DC

Reproducing the Issue

1) Terminate a user from the EC

2) Complete the Offboarding Activity and change the Email ID and Phone Information of the user ( Expected behavior: Newly updated email Id and phone number should writeback to EC)

Cause

For Writeback only few entity's are supported as of now :

Personal Information
Email Information
Phone Information
Home address

For writeback from offboarding, we are using EC API which expects all the mandatory fields to be passed for an entity.

For Example : In Personal information you have 3 Mandatory field in EC and you have mapped only 2 field's then writeback will not work.

Resolution

Map all the Manadatory fields for a given entity under Mapping tool for writeback to work.

We have raised an internal enhancement ticket with the engineering team so that writeback should work as expected without mapping all the mandatory fields.

See Also

2280509 - Data is not flowing between ONB and EC - Onboarding

Keywords

Offboarding Writeback , KBA , LOD-SF-OBD-OFF , Offboarding , Problem

Product

SAP SuccessFactors Onboarding 1608