Offboarding Write Back is not writing back the data to EC
Reproducing the Issue
1) Terminate a user from the EC
2) Complete the Offboarding Activity and change the Email ID and Phone Information of the user ( Expected behavior: Newly updated email Id and phone number should writeback to EC)
For Writeback only few entity's are supported as of now :
For writeback from offboarding, we are using EC API which expects all the mandatory fields to be passed for an entity.
For Example : In Personal information you have 3 Mandatory field in EC and you have mapped only 2 field's then writeback will not work.
Map all the Manadatory fields for a given entity under Mapping tool for writeback to work.
We have raised an internal enhancement ticket with the engineering team so that writeback should work as expected without mapping all the mandatory fields.
2280509 - Data is not flowing between ONB and EC - Onboarding
Offboarding Writeback , KBA , LOD-SF-OBD-OFF , Offboarding , Problem