- Multiple Error messages are displayed when opening stories, creating models or creating connections to SAP Hybris Marketing using an S/4HANA Live connection.
- The below errors are displayed when opening stories:
- [Application Error]:Script error.
- Unable to retrieve data from datasource.
- The below errors are displayed when connecting to models to create stories:
- Unable to load the model <Model_Name>
- The below errors are displayed when trying to refresh connections:
- Failed to connect to system
- SAP Analytics Cloud 2017.20.2
- SAP Hybris Marketing Cloud
Reproducing the Issue
- Logon to SAP Analytics Cloud.
- List all the stories.
- Run a story connected to Hybris Marketing Cloud. Notice that the story runs fine.
- Go back and list all the stories**.
- Run the story again and the errors are displayed.
*Running anything after the error is displayed, like creating a new story or refreshing connections to SAP Hybris displays the error messages above.
**If you open Chrome Developer Tools (F12 key), a line with Logoff is displayed in the Network tab after Step 4:
This issue is resolved in 2018.04.
Workaround: Open SAP Analytics Cloud using Chrome incognito mode. See article Browse in private for further information.
- Help resources and free SAP Analytics Cloud content
- Help portal
- SAP Community (Questions & Answers / Direct Link to ask question / Blogs)
- SAP Community WIKI
- Improvement requests (on the SAP Customer Influence portal)
- Video tutorials
- Videos by topic areas: (Overview, Models and Connections, Stories, SAP Digital Boardroom, Planning, Collaboration, Administration)
- Training events
- Past event recordings
- New user handbook
- How to connect to on-premise data
- 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud
- Introducing SAP BusinessObjects Cloud: BI and Planning (SAP Press book)
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