postphv integration with BizX is failing
Reproducing the Issue
completed the phv step but data is not sent to BizX.
On checking Audit Trail , SF_INTEGRATION Error is displayed :
Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. ServiceApplicationException while creating New User in BizX if ONBOARDING_DEMO_ENVIRONMENT or ONBOARDING_PRE_DAY1_EXPERIENCE is enabledError in creating user, Return code is 0.
Enable below feature in Provisioning :Assign default required field values for new users if none specified.
Test for a new Candidate and verify the logs.
NOTE : As postphv failed for existing candidate , you will see paperworkdone Error for SF_INTEGRATION events in Audit Trail as system is unable to find the OnboardingcandidateInfo (OCI) for those existing candidate. Sample : Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Paperworkdone. Returning error..
You need to Restart PHV for those candidates to trigger postphv integration with bizX again.
Support Engineer : please check Internal memo for more details.
SF_INTEGRATION , Assign default required field values for new users if none specified , ONBOARDING_DEMO_ENVIRONMENT, ONBOARDING_PRE_DAY1_EXPERIENCE, Return code is 0 , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem