postphv integration with BizX is failing
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Onboarding
Reproducing the Issue
- Completed the phv step but data is not sent to BizX.
- On checking Audit Trail, SF_INTEGRATION Error is displayed:
Failed to send data to SF: The remote server returned an error: (500) Internal Server Error.
ServiceApplicationException while creating New User in BizX if ONBOARDING_DEMO_ENVIRONMENT or
ONBOARDING_PRE_DAY1_EXPERIENCE is enabledError in creating user, Return code is 0.
- Enable below feature in Provisioning:Assign default required field values for new users if none specified.
- Test for a new Candidate and verify the logs.
- NOTE : As postphv failed for existing candidate, you will see paperworkdone Error for SF_INTEGRATION events
in Audit Trail as system is unable to find the OnboardingcandidateInfo (OCI) for those existing candidate.
Sample: Failed to send data to SF: The remote server returned an error: (500) Internal Server Error.
Candidate Info object is not found. Cannot proceed with Paperworkdone. Returning error..
- You need to Restart PHV for those candidates to trigger postphv integration with bizX again.
- Support Engineer: please check Internal memo for more details.
SF_INTEGRATION, ONBOARDING_DEMO_ENVIRONMENT, Assign default required field values for new users if none specified, ONBOARDING_PRE_DAY1_EXPERIENCE, Return code is 0 , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem