SAP Knowledge Base Article - Public

2553162 - ServiceApplicationException while creating New User in BizX

Symptom

postphv integration with BizX is failing

Environment

All DC

Reproducing the Issue

completed the phv step but data is not sent to BizX.
On checking Audit Trail , SF_INTEGRATION Error is displayed :
Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. ServiceApplicationException while creating New User in BizX if ONBOARDING_DEMO_ENVIRONMENT or ONBOARDING_PRE_DAY1_EXPERIENCE is enabledError in creating user, Return code is  0.

error1.PNG

Cause

configuration issue

Resolution

Enable below feature in Provisioning :Assign default required field values for new users if none specified.

error2.PNG

Test for a new Candidate and verify the logs.

NOTE : As postphv failed for existing candidate , you will see paperworkdone Error for SF_INTEGRATION events in Audit Trail as system is unable to find the OnboardingcandidateInfo (OCI) for those existing candidate.  Sample : Failed to send data to SF: The remote server returned an error: (500) Internal Server Error. Candidate Info object is not found. Cannot proceed with Paperworkdone. Returning error..

You need to Restart PHV for those candidates to trigger postphv integration with bizX again.

Support Engineer : please check Internal memo for more details.

Keywords

SF_INTEGRATION , Assign default required field values for new users if none specified , ONBOARDING_DEMO_ENVIRONMENT, ONBOARDING_PRE_DAY1_EXPERIENCE, Return code is  0 , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SAP SuccessFactors Recruiting 1608 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508