SAP Knowledge Base Article - Public

2553102 - Manage Configuration UI FAQ


Manage Configuration UI  FAQ



Reproducing the Issue


Before opening an incident with Product Support

Please be sure that before you open a support incident with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

  • The feature is correctly enabled, as described in the related Implementation Handbook
  • Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
  • Has the configuration changed recently?
    • Was it working before the recent changes?
    • Can the recent change be un-done so re-testing can be performed?
  • Can the issue be reproduced for just 1 or multiple admins?
    • If the issue is reproducible for all it is still likely to be a permissions issue.
    • If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
  • Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
  • HHave you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?



Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support Incident

FAQ Index

How To

Please refer to the following articles which detail how certain actions should be performed when relating to Configuration UIs:

  • 2211616 - How to Configure a UI for a Generic Object in Meta Data Framewok - SuccessFactors
  • 2547744 - Grid/Flow Layout under manage configuration UI page
  • 2358979 - Position Management: Enable Configuration UI for Position Management v12 Org Chart : b1608
  • 2533328 - Updated by, not showing on custom MDF UI
  • 2492135 - Can you Change the Title of a Field via a UI Rule
  • 2361547 - How to import an MDF UI
  • 2556297 - How to Export and MDF UI
  • 2540412 - UI Rule to Set visibility for field based on a separate field selection
  • 2233245 - MDF Object does not display in the format as designed in the Config UI
  • 2393499 - How to clear Meta data (MDF) Cache
  • 2314757 - How to set up Configuration UI Rules
  • 2342168 - Adding URL Links on MDF
  • 2461689 - Custom MDF Portlet - Fields of New Record Populate with Previous Records Values
  • 2484100 - URL Link in custom portlet is only visible after saving the record

Configuration Errors

The following are common errors encountered when implementing Configuration UIs:

  • 2242583 - Application error occurred while accessing Configure Object Definitions, Manage Configuration UI, Configure Business Rules and Manage Business Configuration
  • 2465442 - Unable to Save Configuration UI Rule
  • 2385477 - Field value not getting saved in MDF UI on Save
  • 2385477 - Field value not getting saved in MDF UI on Save
  • 2305817 - Payment Information portlet - field values are set to null upon edit or the portlet is continuously loading.
  • 2210082 - Unable to access Business Execution Rule Logs
  • 2283678 - Application error while saving data in MDF Portlet




When opening a support incident, please ensure the following information is attached to the incident

  • Screenshot of the Error Message - also copy/paste the content of the error message to the incident if possible (for JAVA errors or errorIds)
  • Timestamp - Copy/paste the text from the "Show version information" popup into the incident
  • Is the issue replicatable for all users or just some/one?
  • Screenshots of granted users Role-Based Permissions settings for Advances
  • Screenshots of UI configurations
  • Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
  • When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
    • Did this issue start recently?
    • Was the same feature or functionality working before?
    • Is the issue reproducible for other users?
    • If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data
  • Other configuration items that shoulc be considered (and should be checked against the Implementation Handbook are as follows)
    • The Configuration UI should be checked - when certain fields are Hidden it can cause unexpected UI behaviour



Manage Configuration UI, MDF UI, UI rules, mdf portlet, , KBA , LOD-SF-MDF-UI , UI Config, Rules, Custom MDF Portlets on V12 & PP3 , LOD-SF-EC-MDF , MDF & EC2MDF Migration , LOD-SF-EC-POS , Position Management , LOD-SF-EC-PAY , Payment Information , How To


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