SAP Knowledge Base Article - Public

2552789 - Cannot Print PPTC for Inactive Users - People Profile

Symptom

The option to print the PPTC Report is not available for inactive users in People Profile.

Environment

SuccessFactors People Profile.

Reproducing the Issue

Go to the Profile

Search for an inactive user

On take action, see that the option to generate the PPTC is not available.

Cause

This is the current expected behavior of the system, printing the PPTC is not enabled for inactive users.

Resolution

Other than activating the user, a valid workaround to retrieve the user data is to select the Print PDF Option, which works properly for inactive users.

To do that, follow the below instructions:

Under the Profile, search for the inactive user, remembering to check the "Include inactive users in search" box

print1.PNG

On the Take Action button on the right side of the screen, select the "Print PDF" Option, and then select in case you want to print specific profile sections, or the all of it.

print.PNG

The PDF should look similar to the one below:

print2.PNG

Keywords

PPTC, Print PDF, Inactive User , KBA , LOD-SF-EP , Employee Profile , LOD-SF-EP-PP3 , People Profile , Problem

Product

SAP SuccessFactors HCM Core all versions