SAP Knowledge Base Article - Public

2552595 - No user searched out in Manage Calibration Sessions>People tab

Symptom

Login to SF system, go to Admin Center>Manage Calibration Sessions>People, click Search button to do a blind search, "Your search did not find any matching users." message will be showing and there's not any user searched out.

See below screenshot:

user not found error.PNG

But we are sure that this user has been granted required Calibration permissions like "Detailed Calibration Permissions" & "Manage Calibration Sessions" & "User Search" permission with valid target population.

Cause

There are 2 additional settings which will lead to this issue, please follow below steps for troubleshooting:

1. Go to Provisioning>Company Settings, see if below 3 options are ALL checked currently(especially the second option);

  • Dynamic Groups V2 (My Groups)
  • Dynamic Groups (deprecated) [Not Ready for Sales/Production]
  • Enable "Manage My Groups" permission in RBP — requires “Role-based Permission (This will disable Administrative Domains)” and “Dynamic Groups V2 (My Groups)”

2. If above 3 options are all ticked on, then go to Admin Center > View User Permission, see if this permission "General User Permission>Manage My Groups" has been granted to the login user.

If Dynamic Groups V2 is enabled meanwhile the option "Dynamic Groups (deprecated) [Not Ready for Sales/Production]" is also checked, then in the front end RBP permission "Manage My Groups" is required to search people in Manage Calibration Sessions.

Resolution

There're 2 ways to solve the problem,

  • Disable 'Dynamic Groups (deprecated) [Not Ready for Sales/Production]' in Provisioning, then the people search in Manage Calibration Sessions will work no matter RBP permission "Manage My Groups" is granted or not;
  • If you would like to keep current Provisioning settings, the user sholuld be granted with RBP permission "Manage My Groups"

Keywords

KBA , LOD-SF-CAL-ADM , Admin Tools, Permissions, Settings , Problem

Product

SAP SuccessFactors HCM Core all versions