SAP Knowledge Base Article - Public

2552515 - To-Do Alert not triggered for the CC role

Symptom

Rule Triggered for the configured field and have send the email notification as configured, however no To-Do Alert or Bell notification was triggered for the user in the CC role.

Environment

Employee Central: Alert

Cause

It is an expected behavior.

Resolution

This is an expected behavior from the instance. For the CC roles in the workflow for the alert and notification, they will only receive the email notification as configured. No To-Do or Bell notification will be triggered for the CC roles accordingly.

See Also

https://launchpad.support.sap.com/#/notes/2156278

https://launchpad.support.sap.com/#/notes/2431478

Keywords

Alerts, Notification, Business Rules, Employee Central, EC, To-do notification , KBA , LOD-SF-EC-ALR , EC Alerts & Notifications , LOD-SF-EC , Employee Central , Problem

Product

SAP SuccessFactors HCM Core 1708