2552382 - Printing Presentations: The live slides do not display the background colours or borders when exported to a PDF printer

SAP Knowledge Base Article - Public

2552382 - Printing Presentations: The live slides do not display the background colours or borders when exported to a PDF printer

Symptom

When a Presentation containing Live Slides is exported to a PDF printer the background colours OR borders that are visible on the Live Slide do not display

Environment

  • SuccessFactors BIZX: Presentations
  • SAP SuccessFactors HCM Suite (Presentations)

Reproducing the Issue

  1. Go to Presentations > Create a Presentation and Add a Live Slide
  2. Print Presentation > on pop-up window select 'Print' > a new window opens (Preview Page)
  3. At the bottom of the page select 'Send To Print'
  4. Select a PDF printer
  5. Open the PDF
  6. The PDF does not display the background colours OR borders that are visible on the Live Slide

Cause

The Internet Browser setting in Page Setup for Print does not have the option 'Print Background Colours and Images' enabled in IE or 'Background graphics' in Chrome.

Resolution

Chrome > Go to > Browser Settings > Print > More Settings > enable the option 'Backgroud graphics'

page setup - printing backgrounds. - chrome.png

IE > Go to > Browser Settings > Print > Page Setup > enable the option 'Print Background Colours and Images'

Page setup - printing backgrounds.png

Keywords

  • Presentations
  • Printing Presentations
  • Live Slides
  • Background colours and Borders
, KBA , LOD-SF-PRS-LSL , Live Slides , LOD-SF-PRS , Presentations , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors HCM Core 1602 ; SAP SuccessFactors HCM Core 1605 ; SAP SuccessFactors HCM Core 1608 ; SAP SuccessFactors HCM Core 1611 ; SAP SuccessFactors HCM Core 1702 ; SAP SuccessFactors HCM Core 1705 ; SAP SuccessFactors HCM Core 1708 ; SAP SuccessFactors HCM Core 1711 ; SuccessFactors HCM Core 1207 ; SuccessFactors HCM Core 1210 ; SuccessFactors HCM Core 1302 ; SuccessFactors HCM Core 1305 ; SuccessFactors HCM Core 1308 ; SuccessFactors HCM Core 1311 ; SuccessFactors HCM Core 1402 ; SuccessFactors HCM Core 1405 ; SuccessFactors HCM Core 1408 ; SuccessFactors HCM Core 1411 ; SuccessFactors HCM Core 1502 ; SuccessFactors HCM Core 1505 ; SuccessFactors HCM Core 1508