2551754 - You Get a "SAML2 service not accessible " When you Try to Access Opportunity from JAM Group

SAP Knowledge Base Article - Public

2551754 - You Get a "SAML2 service not accessible " When you Try to Access Opportunity from JAM Group

Symptom

You Get a SAML2 service not accessible  accessing to Access Opportunity from JAM Group

Reproducing the Issue

  1. Login to the SAP JAM system.
  2. Go to the group XYZ where you have been invited (XYZ represents the ID of the JAM group).
  3. Try to access opportunity ABC from the JAM group.
  4. You get the error SAML2 service not accessible.

Cause

You need to adjust the Business Configuration setting  for Jam so then the  error will be solved.

Resolution

 

Customer issue - hyperlink from Jam to ClientLink issue.jpg

To correct this behavior please following the steps below.

1.Go to the Business Configuration work center.
2.Go to the Implementation view.
3. Select the implementation project and click Edit Project Scope;
4. Go to the step 4-Questions;
5. Click Next > until you reach Questions;
6. In the Scoping Elements list  select -> Communication and Information Exchange->Communities, Document Managment and External Services
7.Enable the follow question "Do you want to use C4C SSO URL Jam Integration" ? by selecting Yes for that question;
8.Click Next;
9.Review and confirm your project scope;

Integrate SAP JAM With your cloud solution.JPG

 Once done then all Jam  links for object xx Like Opportunity  as per your problem will be SSO URL.The user should have logged in via SSO to the C4C system and when he clicks the Hiperlink  link, it will directly open the object without prompt for login.

 Observation:

 Make sure the hyper link is also  referring to correct  C4C system.

 Example:

  • If SSO Option is  not checked in business  configuration:

URL  of the hyper View Client    should be   https:// myxxx.crm.ondemand.com/sap/byd/nav?bo=COD_

  • If SSO Active is in business configuration as described above :

URL  of the hyper View Client   should content SSO Like   https:// myxxx-sso.crm.ondemand.com/ 

Keywords

KBA , SRD-HR-PAD , Personnel Administration , How To

Product

SAP Business ByDesign all versions ; SAP HYBRIS C4C ADDINS 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711