2551707 - LMS: The page cannot be found appears when returning to content structure

SAP Knowledge Base Article - Public

2551707 - LMS: The page cannot be found appears when returning to content structure

Symptom

When a user clicks on 'Return to Content Structure' after successfully completing a course, 'The page cannot be found' is displayed.

Environment

SAP Successfactors Learning Management System (LMS)

Reproducing the Issue

1. Run through the course until it is completed.

2. Click on 'Return to Content Structure'.

returntocontentstructure.PNG

Cause

When users complete the course, they are being logged out from their LMS system. Make sure to check the lesson_status on the Fiddler logs.

lesson_status=completed,logout.PNG

Resolution

Please refer customer to their content developer to remove 'logout' from lesson_status.

Keywords

logout after completing the course page cannot be found page cannot be displayed return to content structure , KBA , LOD-SF-LMS-CNT , Content , Problem

Product

SAP SuccessFactors Learning 1708