You've maintaned multiple Business Partners for the same Party Role in a Ticket, e.g., two service technicians, but when you perform a query with the WSDL QueryServiceRequestIn, the system only returns one Business Partner.
Reproducing the Issue
As example, we'll consider that you've submitted the below payload to query the involved parties of the ticket 123 (123 represents the ticket ID):
- Submit the above payload.
- The reply only returned the business partner 456789 (456789 represents the business partner ID), even though you've maintaned the business partners 456789 and 123456 (123456 represents the business partner ID) as service technicians in the ticket 123.
Currently the WSDL QueryServiceRequestIn can only query the business partner of the main Party Role, not supporting a query for two business partner with the same Party Role.
This is the system expected behavior.
If you need query multiple business partners with the same Party Role in tickets, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (email@example.com).
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://influence.sap.com/SAPCloudforCustomer
KBA , LOD-CRM-EMP , Employee , How To