SAP Knowledge Base Article - Public

2551410 - Analyze Data Button Raises Error Message "Report cannot be opened; report an incident." in HTML5 and "Navigation without report not possible" in Silverlight

Symptom

You are trying to click on button Analyze Data located in a report via Administrator work center, but it raises an error message.

Reproducing the Issue

HTML5

  1. Go to Admninistrator work center and General Settings view;
  2. Click to open the report User Logon Activity;
  3. Go to More button and Analyze Data;
  4. See the error message "Report cannot be opened; report an incident."

Silverlight

  1. Go to Admninistrator work center and General Settings view;
  2. Click to open the report User Logon Activity;
  3. Go to More button and Analyze Data;
  4. See the error message "Navigation without report not possible."

Cause

The report has been unassigned from the work center Application and User Management and it caused an inconsistency in the backend file.

Resolution


In order to get it fixed, kindly reassign this report to the work center Application and User Management:

  1. Go to Business Analytics work center and Design Reports;
  2. Show All and Find COD_USER_LOGON_ANA_Q0001;
  3. Select the report User Logon Activity;
  4. Click on Assign button;
  5. Check the Assign checkbox for Business Users work center view (Application and User Management work center);
  6. Click on Save button.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1802 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711