2550962 - Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL

SAP Knowledge Base Article - Public

2550962 - Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL

Symptom

You want to delete a Campaign in the Campaigns OWL and see that the Delete option is greyed out.

Reproducing the Issue

  1. Go to Sales Campaign Workcenter
  2. Navigate to Campaigns View
  3. Select the campaign ABC
  4. Click on the gear wheel icon on the top right end of the screen
  5. Delete option is greyed out

Campaign is Active.jpg

Cause

The campaign ABC is in Active status. Only campaigns in Planned status can be deleted. This is the standard system behavior.

Resolution

Please ensure that you are trying to delete the campaign prior to making it Active or before processing it.

Keywords

KBA , delete campaign , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711