SAP Knowledge Base Article - Public

2550962 - The Delete Option is Greyed Out While Trying to Delete a Campaign in Campaigns OWL

Symptom

You want to delete a Campaign in the Campaigns OWL and see that the Delete option is greyed out.

Environment

SAP Cloud for customer

Reproducing the Issue

  1. Go to Sales Campaign work center.
  2. Navigate to Campaigns view.
  3. Select the campaign ABC.
  4. Click on the gear wheel icon on the top right end of the screen.
  5. Delete option is greyed out.

Campaign is Active.jpg

Cause

The campaign ABC is in Active status. Only campaigns in Planned status can be deleted. This is the standard system behavior.

Resolution

Please ensure that you are trying to delete the campaign prior to making it Active or before processing it.

See Also

1969658 - The Delete option is not available inside a Planned Campaign

2806281 - No Logs for Deleted Campaigns

Keywords

campaign, delete, status, planned, active, , KBA , delete campaign , SRD-CC , Cross Components , LOD-CRM-MKT-CAM , Campaigns , How To

Product

SAP Cloud for Customer add-ins all versions