2550946 - You Are Not Able to Replicate Visits and Appointments because of Code List Mapping Issues

SAP Knowledge Base Article - Public

2550946 - You Are Not Able to Replicate Visits and Appointments because of Code List Mapping Issues

Symptom

You are replicating Visits from CRM to C4C and the confirmation IDOC coming from C4C fails in CRM with the error: 'No valid Document/Transaction Header could be determined'.

Reproducing the Issue

Create a Visit in CRM and replicate it to C4C. If the Visit is created properly, a confirmation is sent back to CRM but the IDOC fails in CRM with the error: 'No valid Document/Transaction Header could be determined'.

Cause

The issue is cause because Visits created in C4C will have a default Processing Type code as 0001 similar to Appointments.

Due to this, when creating a Visit and replicating it, the code list mapping that will be taken will be the 0001 Appointment local code and external code ABC (ABC represents appointment external code) which is the Documet Type for external system.

But the External system expects XYZ for visits not ABC.

 

Resolution

The issue can be solved by the below Logic:

When you create a Visit in C4C you need to use the the code list mapping for Data type BusinessTransactionDocumentProcessingTypeCode.

Map local Code 0001 to XYZ external code for Visits in CRM.

Now, if you are replicating Appointments as well, you need to create a custom document type for Appointments: in the Business configuration work center open the activity list and search the activity Activities.

Then create Apointments only with this custom document type and map in code list mapping for Data type BusinessTransactionDocumentProcessingTypeCode the custom code to the external code used in CRM for appointments.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions