SAP Knowledge Base Article - Public

2550419 - End Customer Not Getting Determined in a Sales Order


You have configured the role "End Customer" in Involved Parties of Sales Order activity in Business Configuration. When you try adding the role "End Customer" and select the role from the dropdown list in the Involved Parties facet of the Sales Order, the End Customer does not get populated automatically.

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Navigate to Sales Order view
  3. Open the Sales Order ABC
  4. Go to the Involved Parties facet
  5. Click on Add
  6. Select the role End Customer from the dropdown
  7. You can see that the End Customer is not determined automatically


In the Involved Parties Determination for Sales Order, the End Customer is being determined from the Business Partner Relationship with the Account.


1. Open the Account 123.
2. Go to the Relationships facet.
3. Click Add.
4. Select the Relationship Type "Has End Customer" .
5. Enter the End Customer as Business Partner.
6. Click Add and Save.
7. Go to the Involved Parties facet in the Sales Order ABC and Refresh.

End Customer - SO CD.jpg

You will now see the End Customer being determined as per the determination maintained in Business Configuration.


KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To


SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711