2550377 - Timezones in Scheduled Offerings are different between Users

SAP Knowledge Base Article - Public

2550377 - Timezones in Scheduled Offerings are different between Users

Symptom

For some Users the timezone displayed for Scheduled Offerings are in the Users timezone and for others it is in the timezone in which the Scheduled Offering was created.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Create Schedule Offering in a timezone
  2. One User checks the Scheduled Offering and it is showing in the User's preferred timezone
  3. Another User searches for the Scheduled Offering and it is being shown in the original timezone from the Schedule Offering

Cause

One User has the option to "Always display Scheduled Offerings in this Time Zone" checked while the other don't

Resolution

For enabling and disabling this option in the User side follow these steps on the User side:

  1. In the Links tile go to "Options and Settings"
  2. Under "Select a Locale and Time Zone", locate the checkbox "Always display Scheduled Offerings in this Time Zone"
  3. Check it for the User to always observe the Scheduled Offerings timezones as the one set in the User's preferences
  4. Click in "Apply Changes"

If the option is not available for the User or the Admin wants to enable/disable this option globally, refer to KBA 2549613.

In case this option the "Options and Settings" is not available for the Users, you can obtain this information as below:

  • Table: PA_USER_PREFERENCE
    • Column: PREFERENCES - The field content is a BLOB which is in XML format, inside of this, the label <displayscheduleinusertimezone> presents the value of the "Always display Scheduled Offerings in this Time Zone" preference.
    • Column: PREFERRED_TIMEZONE - Presents the preferred timezone set for the User.

See Also

2549613 - Default to User's Time Zone for display of Scheduled Offerings

2406019 - Timezone in Scheduled Offering Delivery Notification is displaying as American/New York time against User Preferred timezone

2321620 - Time Zone in My Classes (Instructor View) Incorrect based on Time Zone of Scheduled offering

Keywords

Scheduled Offering, Timezone, User, Always display Scheduled Offerings in this Time Zone, Options and Settings, Preferences, different , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions