2549906 - Cannot Remove The Serial ID Within The Items Facet of a Ticket

SAP Knowledge Base Article - Public

2549906 - Cannot Remove The Serial ID Within The Items Facet of a Ticket

Symptom

In the Items facet of a Ticket ID, you are unable to remove the value within the Serial ID field.

Reproducing the Issue

  1. Go to the Service work centre.
  2. Go to the Tickets view,
  3. Open any Ticket ID.
  4. Go to the Items facet.
  5. Select the Edit button.
  6. Remove the value in the Serial ID field.
  7. The screen loads and the value is automatically entered again.

Cause

The item reference to the Product/Serial ID cannot be removed. By default it points to the main Product or you have the option to change it to another product maintained in the Ticket ID.

Resolution

This is the expected system behaviour.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions